Coupon Code Policies
Unless otherwise stated in promotional communications, coupon codes or promotions cannot be combined, do not apply to custom or clearance/already-discounted items, and only apply to online orders at GrillGrate.com in the United States. Promotions cannot be applied to previous purchases beyond our 12hr sale adjustment window. No exceptions.
Shipping promos through our website and SMS text, including Free Contiguous US Shipping on valid orders, are valid within the Contiguous US Only via Standard shipping or a method of GrillGrate's choosing, and all items in your order must ship to the same location with the same email.
GrillGrate cannot control shipping times or estimates provided by its carriers. Please note that all carriers are running at a delayed pace, and we ask for your understanding and patience.
GrillGrates have a 90-day money back guarantee. However, there are no returns/refunds for custom cut orders. Not completely satisfied with your GrillGrates? Did you order the wrong set by mistake? Please call or email us with your order # and the reason for your return. Pack the product (sets must include the Grate Tool) tight and secure in the original box, if possible. Include the packing slip or note indicating your reason for the return to:
AHV Holdings, LLC d/b/a GrillGrate
100 Industrial Drive, Suite 100
Cartersville, GA 30120
The customer is responsible for the return shipping cost.
Once we receive your package, we will issue a full refund for the items included in your return- plus the shipping you paid on your original order. All credits issued through credit card companies should appear within 48 to 72 hours of processing. PayPal credits are issued immediately.
*Full refunds are only provided for full returns. If you only return part of your order, you will only receive a partial refund. Return shipping charges are refunded for orders shipped within the contiguous United States ONLY.