We have a no questions asked warranty. After using GrillGrates, if you don’t like them for any reason, we’ll take them back. New or used GrillGrates may be returned within 90-days for a refund. You only pay shipping. Normal wear and tear or modifications are not covered by this warranty.

Shipping

We offer FREE Shipping on all Continental US orders $69+!

We are committed to getting your order to you as fast as possible. Most orders ship within 2-3 business days. Some orders may ship in as little as a day. Once your order has shipped you will receive a shipment notification email, if you provided us with an email address.

We can ship to virtually anywhere in the world! If you have any questions, or for overnight shipping, please call us at 1-877-380-2527. For more details on our shipping policies, click here.

Returns Policy

GrillGrates have a 90 day money back guarantee. If for any reason you are not entirely happy with your GrillGrates, please call or email us with your order number and details about the product you want to return. We will respond quickly with instructions for how to return the item(s) from your order. You only pay to ship them back. We reimburse the full amount including the shipping* you paid on your original order. We process returns within 72 hours of receiving them into our warehouse.

There are no refunds or exchanges on CUSTOM CUT GRILLGRATES.

If you have mistakenly ordered the wrong size for your grill, please call or email us with your order number and we can place a new order for you to ensure you receive the correct product as soon as possible. You can also place your new order online, but please let us know you are returning your original order for refund. Once we receive it back into our warehouse we will issue a full refund.

For more details on our return and exchange policies, click here.